Refund policy

Returns & Quality Guarantee

At GEM Printed, we provide industrial-grade tool solutions for high-performance environments. Because our products are precision-manufactured to order using high-durability PETG, our return policy is governed by the following strict criteria:

1. The 14-Day Inspection Window

You have 14 calendar days from the date of delivery to inspect the Hex-Dock for manufacturing defects or fitment issues. After this 14-day window, all sales are final, and the product is considered accepted by the buyer.

2. Custom & Branded Orders (Non-Returnable)

  • Custom Logo/Branded Units: Any Hex-Dock featuring custom logos, text, or bespoke branding is non-returnable and non-refundable.

  • Exception: We will replace custom units only in the event of a verified manufacturing defect (e.g., structural layer delamination) or a shipping error on our part.

3. Eligibility for Standard Returns

For non-customized "Base Model" items to be eligible for a return:

  • The item must be in original, unused condition.

  • The mounting dovetails and belt clips must show no signs of wear, stress marks, or installation damage.

  • The item must be returned in its original packaging.

4. Manufacturing Defects & Material Integrity

We guarantee the structural integrity of our industrial PETG prints.

  • What we cover: Layer separation (delamination), failed internal geometry, or structural snapping under intended professional use.

  • What we don't cover: Damage resulting from "torture testing," intentional misuse, or modifications made by the user.

  • Fitment: If the Hex-Dock does not fit the specific tool brand/size advertised, please provide a photo or measurement. If our tolerances are found to be out of spec, we will ship a replacement at no additional cost.

5. Shipping & Fees

  • Return Shipping: The buyer is responsible for all return shipping costs. We recommend using a tracked service; GEM Printed is not liable for items lost in transit.

  • Restocking Fee: All non-defective returns are subject to a 15% restocking fee to cover material processing and quality re-inspection.

  • Original Shipping: Shipping charges from the original purchase are non-refundable.

How to Initiate a Return

Do not ship items back without prior authorization. To begin the process, contact info@gemprinted.com with the following:

  1. Your Order Number.

  2. High-resolution photos of the issue or defect.

  3. A brief description of the mechanical failure or fitment discrepancy.